The 5 Best Home Health Care in Melbourne Families Can Actually Trust
Sometimes I get hit with that wave of nostalgia, thinking about how my parents basically ran my entire life when I was a kid—food, doctor visits, emotional support, the whole package.
Now? Life’s a circus. Work, kids, responsibilities…and suddenly you realise caring for your ageing parents can slip way too far down the priority list. Not because you don’t care, but because adulthood is a full-time sport with no off-season.
If that feeling hits close to home, this article might be useful. I asked my team to help me dig into the best home health care services in Melbourne. We checked real experiences, flexibility, and care plans.
Keep reading to see which ones made the cut!
How much does home health care cost in Melbourne?
Home health care in Melbourne can cost around AU $65–$180 per hour for personal or support services, and AU $200+ per hour for nursing or specialised care. The final price depends on the provider and the level of support needed.
1. Greenstaff HomeCare
Address: Level 6 HWT Towers, 40 City Rd, Southbank
Phone: +61 3 9021 0130
Business hours:
- Monday to Sunday: Open 24 hours
Greenstaff HomeCare really gets what people with complex needs require. They’re especially strong when it comes to National Disability Insurance Scheme (NDIS) support.
They help clients with dementia and Parkinson’s, and also assist with recovery after hospital stays. They also offer basic support for daily living care.
We loved that their team is made up of different specialists who coordinate smoothly. They’re a solid choice for long-term care or situations that need extra attention.
Everything here is highly personalised. Care plans are built after listening to clients and their families. Caregivers are chosen not just for their skills, but for empathy, patience, and attention to detail.
We heard that they even take care of pets and plants during visits, which is very thoughtful.
However, we just wish they could provide a price range for their services. It’d be easier for clients who want to compare their options.
The experience was seamless and professional
“I would like to sincerely thank this wonderful organisation for their immaculate and prompt service. From start to finish, the experience was seamless and professional. The staff were extremely helpful, approachable, and knowledgeable, taking the time to explain everything clearly and concisely, which made the entire process easy to understand…”
Jenna, Google review
Nothing but an awesome experience
“Since I’ve been on board six months ago, my experience with Green staff Home-care has been nothing but an awesome experience. From recruitment, Administration, and management has been a huge positive. I live in Queensland and the company puts a lot of trust in our professionalism, cares, experienced to shine, and to do the right thing at all times. I am very happy where I’m sitting in life and that is to thank Green Staff company for forgiving me the lifestyle on my journey which works excellent in my picket fence…”
A. Bolivar, Google review
2. Local Guardians
Address: Suite 10/585 Little Collins St
Phone: +61 3 7067 0555
Business hours:
- Monday to Friday: 9 AM – 5 PM
- Saturday to Sunday: Closed
Local Guardians is not a traditional home health care provider. They operate as an independent plan manager for self-managed Home Care Packages (Levels 1–4).
This means families control the budget, the services, and the providers.
Local Guardians, on the other hand, will be in charge of the structure, planning tools, and admin side of things.
Care options cover the full spectrum, like dementia care, medication support, and more. But it’s all built through external providers rather than internal staff.
Their biggest strength is budget efficiency. Clients have always said they escaped traditional providers where fees ate up most of the package and gained access to more actual care hours through self-management.
They’re also very flexible. Care setups can be fully self-managed or partly supported. Providers are also chosen by the client, and services aren’t locked into rigid structures.
The trade-off is responsibility. They don’t employ caregivers directly, so training, supervision, and daily quality control sit outside the organisation.
We’ve had such a great experience with Local Guardians
“We’ve had such a great experience with Local Guardians, soooo much better than with a traditional provider. Previously, most of mum’s budget was going on fees with minimal services. By self-managing, we have more control over every element of her care for significantly less cost, meaning access to more services for her. Plus, the communication and support from Jaye, our Care Advisor, has been far better then with previous “full service” providers. Yes, there’s a bit of extra work to get set up but once you’re done, you’re set. It’s been the absolute best option for us and I highly recommend.”
Amy Winters, Google review
Local Guardians provided the most effective and informative advice
“Our first experiences with the Home Care Package were daunting. Selecting a provider was not simple and the needs of our mother complex. After researching providers and engaging with a number, we selected Local Guardians. We have not been disappointed, Local Guardians provided the most effective and informative advice for the provision of care and its planning; and continue to do so. This expert advice has made everything much easier to understand and we are grateful for the support our mother receives. Our sincere thanks to the Local Guardians staff we encountered from the first point of contact and to our Care Manager, Sheila for her extraordinary care and support.”
T C, Google review
3. Aunty Grace Pty Ltd
Address: Level 3/401 Collins St
Phone: +61 1300 008 110
Business hours:
- Monday to Friday: 8:30 AM – 5 PM
- Saturday to Sunday: Closed
Aunty Grace Pty Ltd’s approach is very personal. We loved that their case managers match carers based on language, culture, personality, and emotional fit.
Families kept mentioning monthly check-ins, genuine follow-ups, and small but meaningful gestures like anniversary flowers.
We saw how seriously they take emotional well-being alongside physical care. It’s not just about meds and meals here, but also about making people feel cared for and loved.
They’re strong with complex needs. Dementia care, chronic illness support, cancer care, and end-of-life support came up repeatedly when we talked to some families.
It’s also reassuring that all of Aunty Grace’s staff were police-checked and had proper training.
Flexibility is one of their strengths too. They adapt schedules and change care teams when needed. Sometimes, they’d even organise custom services like specific cleaners or gardeners.
That said, several people mentioned complaints about poor communication. It’s something worth noting, especially when caring for people with complex needs.
Clients needs are attended to with much thought and care
“My husband and I have found Aunty Grace to be one completely out in front. Their staff are very much client centred. Clients needs are attended to with much thought and care. No problem goes unanswered big or small. To have such support always available gives one the confidence, to live at home independently, which is what we require. The services are provided by people who genuinely care about their clients and are prepared to go that extra mile…”
Dale Quinn, Google review
Aunty Grace Home Care has been an absolute blessing for our family
“Aunty Grace Home Care has been an absolute blessing for our family. From the very first phone call, Panagiotis showed genuine care, understanding, and professionalism. He took the time to listen to our needs and matched us with a support workers who have been simply wonderful — kind, respectful, and incredibly reliable…”
Helen Stamoulis, Google review
4. Right at Home Melbourne North
Address: Level 1, Suite 22, Room 53/797 Plenty Rd, South Morang
Phone: +61 3 8407 8814
Business hours:
- Monday to Sunday: Open 24 hours
What sets Right At Home apart is its nurse-led care planning. Clients get professional oversight and support that’s tailored to them.
Instead of just relying on one caregiver, they match several trusted carers to each person. This makes it easier to build trust and keep things consistent.
Families are also included in the process. The service also works smoothly with NDIS, government-funded packages, or private pay.
Their flexibility is impressive. Whether it’s a short-term need like recovering from surgery or long-term support for dementia, they adjust plans to fit each situation.
It’s this combination of medical guidance and everyday help that makes a difference. Clients can stay independent at home while knowing they’re fully supported.
Our research into customer experiences showed that people notice this dedication. Staff are kind and responsive, and often feel like part of the family.
Families say how much their loved ones look forward to visits and how much their quality of life improves once the care starts too.
Of course, nothing’s perfect. Demand in northern Melbourne is high, which can mean waiting for preferred carers or last-minute bookings isn’t always possible.
They treat my mother so well, and she looks forward to seeing them every day
“Mandy and the team are wonderful people. They treat my mother so well, and she looks forward to seeing them every day. The team never forgets that there is a person who needs their support and its for this reason my mum has the option of staying home. Can’t recommend Mandy and the team highly enough. I would give them 10 stars if it was possible.”
Anna Pelle, Google review
They have been absolutely amazing
“Huge thanks to the awesome team at Right at Home Melbourne North—especially Mandy and Julia! They have been absolutely amazing, always checking in on me and always get back to me quickly whenever I need anything. It’s clear they really care, and her support has made a big difference in how i have been doing through my tough time. And the support workers are truly awesome, with special mention to Seda, Navjot and Hamda. They are a treasure to keep and I’ve always felt that they are part of my family. I’m super grateful for everything they’ve done. If you’re looking for caring, reliable help, I definitely recommend Mandy and the whole team. Easily five stars!”
Alaa Gamal, Google review
5. NurseU
Address: Suite 777/585 Little Collins St
Phone: +61 1800 687 738
Business hours:
- Monday to Sunday: Open 24 hours
NurseU comes across us as very much human first, medical second. It’s not in a careless way, but in a real-life way.
The staff here stood out right away. Their carers were described by clients as people who connect, listen, and actually understand what’s going on in someone’s life.
One person even talked about how the care helped them manage daily life better and feel independent again.
They’re also set up conveniently. Being registered for NDIS and Department of Veterans’ Affairs (DVA) funding means families aren’t stuck in endless admin loops trying to make care happen.
People mentioned how smooth that process feels and how quickly support gets in place.
We also loved that they’re not locked into strict structures. They can step in for short-term recovery, stay long-term, and respond quickly when something changes.
We didn’t hear any complaints about the care itself. However, it gets a little wobbly when it comes to costs. They don’t list their prices upfront, which can frustrate clients who’d like to financially plan ahead.
They understood my needs and provided excellent private nursing care
“I’ve had a great experience with the home-based care services I received from this agency, the care workers were very supportive and knowledgeable. They understood my needs and provided excellent private nursing care that gave me the confidence to stay in my own home. The NDIS support I received was also fantastic, it really helped me manage my daily routine and gave me the independence I was looking for. Overall, I’m really pleased with the level of care and support I received, it’s been a game-changer for me.”
Surjit Singh, Google review
Their personal connection truly sets them apart
“I’ve had an excellent experience with this nursing agency – their personal connection truly sets them apart. They provided me with reliable private nursing care and in-home support that gave me peace of mind. I’ve appreciated the flexibility and attention to detail in their services, especially around coordinating support for loved ones. Their understanding of the importance of a personal touch has made all the difference.”
Karolina Ferbei, Google review