The 5 best courier services in Melbourne that are fast and reliable
Have you ever had a package that was delivered late or got lost on the map? I’m pretty sure we’ve all had our share of experiences with this case.
For business owners, the blame is almost always put on them.
Unreliable couriers can really mess things up. It’s stressful on both ends—whether you’re sending or receiving.
That’s why we looked for the best courier services in Melbourne—the ones that won’t fail you, no matter the size of the package or how long the distance is.
How much does a courier service cost in Melbourne?
Courier services in Melbourne start at around $7.99. The final cost depends on the size of the package and the destination.
1. PACK & SEND
Address: South Melbourne: 604 City Rd, South Melbourne
Business hours:
- Monday to Friday 8:30 am – 5:30 pm
- Saturday 9:00 am – 12:00 pm
Pack & Send is an international courier that offers a full suite of services, meaning they take care of everything from the packaging to the delivery. The company is extremely popular among local businesses and people who need reliable dispatch.
The best part is, Pack & Send is fairly priced with tiered quotes based on parcel size and destination. Both door-to-door and on-site pick-up are offered, allowing customers to control the cost.
The company also offers custom packages, providing possible solutions for oddly shaped and fragile items like electronics, antiques, and more.
Despite relying on third-party logistics partners like DHL, FedEx, and TNT, the company maintains a centralized customer service by providing tracking tools across all its services.
Customer feedback mostly emphasizes Pack & Send’s reliable and efficient service, often highlighting that the parcels arrive safely and ahead of schedule.
Helpful
“So utterly grateful for Tia’s exemplary service at Pack and Send. Tia went above and beyond to have my items couriered safely interstate. She is incredibly generous with her advice and time and I couldn’t be more elated with the outcome. Pack and send is lucky to have such a wonderful human working for them, doing God’s work. Thanks again so much, Tia, forever grateful for your help.”
– VB, Google Reviews
Amazing
“Amazing service. Took a box to another courier and they refused to ship it, despite the package being within the maximum dimensions allowed. The staff here were able to quickly provide a quote, and even provided a smaller box so we would receive a better price on shipping.”
– Elliot McGrath, Google Reviews
2. G’Day Mailbox Collins
Address: Shop 3/520 Collins St, Melbourne
Phone: +61 1300 857 258
Business hours: Monday to Friday 9:00 am – 4:30 pm
G’Day Mailbox offers express, economy, and freight services suitable for both parcels and documents. They are an authorized shipping agent for DHL Express and FedEx Express, making them a great option for fast international deliveries.
The company offers a private mailbox service, giving businesses and individuals a professional address. This is a brilliant idea for freelancers or anyone who doesn’t have an office yet but needs a reliable address.
For the tracking tool, you’ll get multiple real-time updates during transit until successful delivery.
What customers love the most about G’Day’s services is that the process is simple and the staff themselves make sure that everything is correct before you leave.
It’s just that the pricing can be higher compared to other standard couriers.
Will come back
“The lady was very helpful and thorough when I had to send documents overseas. She double-checked everything and made sure everything was in order. The process is simple and made seamless by their professionalism and care. The best thing is that I could also print documents there before sending them off. Will definitely use them again!”
– Cynthia Mills, Google Reviews
Highly recommended
“Excellent customer service!! I had some very important documents to send to the U.S., and the woman assisting me was so kind and patient and helped me through every step of the process to find the best service and price for my requirements.”
– Valerie, Google Reviews
3. Direct Couriers
Address: 101 S Centre Rd, Melbourne Airport
Phone: +61393357777
Business hours: Monday to Friday 8:00 am – 5:00 pm
Direct Couriers offers a same-day metro service that guarantees pick-up and delivery typically within one to three hours or by the end of the day across major Australian cities such as Melbourne, Sydney, Brisbane, and more.
The company also offers an eCommerce home delivery service, which is ideal for businesses that want to expand their reach beyond metro borders.
When it comes to tracking, customers can track their packages via real-time GPS and SMS/email notifications.
The only thing clients should consider is that all packages must be pre-packed, as Direct Couriers doesn’t provide any in-house packing, boxing, or fragile item handling.
What clients appreciate the most about the services is the team’s ability to notify them ahead of time whenever they have a delivery, giving them ample time to prepare for it.
Happy with the service
“The tracking option from the company I ordered from didn’t update me that I was expecting a delivery today until I received a message from Direct Couriers. As I was at work, I called Direct Couriers to see roughly what time my delivery would be in order for me to return home. The man on the phone was friendly, understanding, and dealt with my issue professionally. The courier, Luke, who delivered my items, was also friendly and helpful. He called me 30 minutes before delivery, allowing me enough time to travel back home.”
– Steph, Google Reviews
My favorite
“So far, this is my favourite courier company I’ve experienced in Melbourne. I received updates on the driver’s location and expected delivery time via text and was able to view a photo of where the parcel was left, too.”
– Ruby Capp, Google Reviews
4. Ontime Delivery Solutions
Address: Suite 1, Level 1/88 Laurens St, North Melbourne
Phone: +61393222424
Business hours: Monday to Friday 9:00 am – 5:00 pm
Ontime heavily focuses on reliable and scheduled delivery within the metro and the region. Basically, the whole system is built around predictability, making it easy for businesses to schedule daily or weekly shipping.
They’re perfect if you’re looking for a dependable logistics partner, as you can permanently hire them, just like having your own delivery crew.
The company is particularly ideal for businesses with mixed shipment volumes, like florists and retail stores, thanks to their vehicle fleet.
They also offer same-day deliveries if possible. Ontime is a purely local, logistics-centered provider with a very limited scope outside of Victoria.
Nevertheless, customers commend the team for the professional service. Many of them mentioned that every interaction with the team is smooth, and the proactive communication makes no room for any confusion.
Excellent
“Working with Ontime Delivery Solutions has been nothing short of exceptional. From the very beginning, their professionalism stood out — every member of their team is courteous, reliable, and fully committed to delivering the highest standard of service. Their efficiency in handling any challenges that arise is truly impressive; problems are solved quickly and seamlessly without any stress on my end. Communication is always clear, prompt, and reassuring, making every interaction a pleasure. It’s been an absolutely amazing experience working with such a well-organized, dedicated team. I can’t recommend Ontime Delivery Solutions highly enough — they truly set the standard for excellence!”
– Tommy TA, Google Reviews
Highly recommended
“Partnering with Ontime Delivery Solutions has been an outstanding experience from start to finish. Their entire team operates with unmatched professionalism, efficiency, and attention to detail. Every interaction has been smooth and effortless, with clear communication and proactive updates that leave no room for confusion. What truly sets them apart is their ability to solve problems quickly and effectively, turning potential challenges into seamless solutions without missing a beat. It’s rare to find a company so committed to excellence at every level. Working with Ontime Delivery Solutions has been nothing short of amazing, and I look forward to many more successful projects together.”
– Speedy Movers, Google Reviews
5. Red Arrow Logistics
Address: 32 Bray St, South Yarra
Phone: +61481755192
Business hours:
- Monday to Friday 24 hours
- Saturday 6:00 am – 5:00 pm
- Sunday 10:00 am – 2:00 pm
If we talk about volume, Red Arrow is at the top of the game. Their ability to accommodate larger volumes, such as bulk stock movements, makes them a popular choice for B2B clients.
They’re also a reliable partner for people who are moving houses.
They’re the ideal choice for businesses looking for an end-to-end supply chain integration, like warehousing and international freight forwarding. This means you can rely on them to deliver goods across national borders on time and safely.
Red Arrow has in-house customs experts who handle imports and exports by taking care of the paperwork and regulations.
While they do offer same-day and next-day courier services across Melbourne, the slots are limited, especially during peak times (weekday mornings and afternoons).
Many customers praise the excellent service, as the team always makes the stressful job of moving and large deliveries manageable and stress-free.
I recommend them
“Ryan and Brady were the perfect moving team. Polite, on time, even helpful with packing a box or two. Everything was carefully moved, there wasn’t anything that was too big an ask. They made my moving experience much less stressful. I’d definitely recommend their services!”
– Carla Grbac, Google Reviews
Highly recommended!
“We had a great experience with Ryan and Matt from Red Arrow. They were professional, friendly, and super efficient! They handled everything with care and made the whole moving process much less stressful.”
– Ebony Proctor, Google Reviews